Refund & Return Policy

At SKYLINE E SHOP, customer satisfaction is our priority. This Refund and Return Policy explains how we handle returns, exchanges, and refunds for products purchased from our online brand Lghtsome (https://lghtsome.com).

1. Returns & Exchanges

• You may return or exchange products within 7 days of delivery.

• Items must be unused, in original packaging, and in resalable condition.

• A valid proof of purchase (invoice/bill) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that are used, damaged, or altered after delivery.

• Electrical items that show signs of installation, tampering, or improper handling.

• Customized or special-order products.

3. Return Process

1. Contact our support team at info@lghtsome.com with your order details.

2. Once your request is approved, ship the product back to us at your expense (unless the product is defective or damaged on arrival).

3. After inspection, we will process your refund or exchange within 7 business days.

4. Refunds

• Refunds will be issued to the original payment method used at checkout.

• Shipping charges (if applicable) are non-refundable.

• For prepaid orders, refunds may take 5–7 business days to reflect in your account depending on your bank/payment provider.

5. Need Help?

If you have any questions or need assistance with your return, please contact us:

SKYLINE E SHOP
Brand: Lghtsome (https://lghtsome.com)
📧 Email: info@lghtsome.com
📞 Phone: +919220957921
📍 Address: Shop No. S127, 2nd Floor, Express Zone Mall, B-Wing, Patel Vanika,
Western Express Highway, Goregaon East, Mumbai – 400063, India